Book
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.
Record details
- ISBN: 9781484009413
- ISBN: 148400941X
- Physical Description: xiii, 224 pages ; 23 cm
- Publisher: Birmingham, MI : LJV Consulting, LLC and Suttle Enterprises, LLC, [2013]
- Copyright: ©2013
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources. |
Search for related items by subject
| Subject: | Customer services. Customer relations. Interpersonal relations. Customer services > Case studies. Customer relations > Case studies. |
Available copies
- 1 of 1 copy available at Sage Library System.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Circulation Modifier | Status | Due Date | Courses |
|---|---|---|---|---|---|---|---|
| Nyssa Public Library | 658.8 SUT pb (Text) | 36660000467109 | Adult Non-Fiction | Available | - |
